Return Policy

In the context of better serving our customers and avoiding problems, we list in detail the procedures required to complete the return of a product to the company in 5 steps:

Product returns are accepted if the following conditions are met:

STEP 1 : NOTIFY COMPANY AND AUTHORIZE RETURN

a) Written information from the customer on the reasons for return to the company email: info@sigmaoffice.gr

b) Written response from the SIGMA company accepting the return

c) Product return within 14 days from the date of receipt after the company's written response and if it has not been used at all.

STEP 2 : REASONS FOR ACCEPTING RETURN PRODUCTS

The products that the company accepts to be returned are

a) those that show defects due to our own fault for which the company cannot provide a repair solution

b) what is unsuitable for use

c) for wrong product codes in relation to those listed in the order

STEP 3 :  REASONS FOR NON-ACCEPTANCE OF RETURN PRODUCTS

a) Special construction products created at the customer's request are not accepted.

b) We do not accept product returns that are possibly related to reasons of space ergonomics, position ergonomics, functionality, design, customer estimation error, etc.

For this reason, we recommend to our customers, before choosing the type, to visit our showrooms and see up close the equipment they will choose for their space.

c) Products that may have color deviations from what is shown on the company's website are not accepted for the reason that the resolution of the screen or the photo may have a different resolution.

d) Products returned without notifying the company as defined in stage 1 are not accepted. In this case, receipt is refused

e) Return and receipt of a product that does not have the original packaging or is damaged, defective or the product has been used is not accepted.

STEP 4 : ORDER PREPARATION AND ACCEPTANCE STAGES

a) The product should be packed in its original packaging very carefully and with the necessary packaging materials so as not to be damaged during transport.

b) When returning the product, it should contain all the documents - documents - manuals that have been attached (receipts, assembly drawings, warranty cards, etc.

c) The cost of returning the product through a transport company is borne by SIGMA OFFICE if the company is responsible for it. In any other case, the cost is borne by the customer.

STEP 5 : SIGMA OFFICE ACTIONS UPON RECEIPT OF THE PRODUCT

Once the company receives the returned product, it will check whether the product delivered to the premises has the original packaging, is of good quality and has not been used.

Notifies the customer that it has been received and proceeds as agreed to repair, replace or refund the customer.

The process of refunding the money to the customer takes place within 3 working days from the receipt of the product at the production facilities, Liti Thessaloniki.

This policy was last revised on June 6, 2024.